after-sale service
Tianjin Lu Zheng Printing Co., Ltd. undertakes to provide professional services to purchasers, to understand and master customer needs at any time, and the company's quality inspection departments and technical and production departments cooperate with each other.
In the product service, technical service, after-sales service and other aspects of the all-round tracking services, the full implementation of "24-hour service", "leading service", "the whole process of service", "life-long service."
Service mode.
1. Tianjin Luzheng Printing Co., Ltd. Promises: all products in the whole process of use are implemented three packets, customers in the process of the use of quality problems, unconditional return and home delivery, delivery, the implementation of life-long service.
2. The time of service shall be calculated from the date of final acceptance and delivery of the contract goods, and once the goods are in the hands of the end user due to a quality problem arising from the printing,
Ensure that within 2 hours of receiving the notice (local) within one week (elsewhere) to the site to solve the problem, we are responsible for the cost.
3, our company will be in accordance with the contract requirements of the regular service satisfaction evaluation.
Our company has a professional distribution team, which can meet the delivery requirements of the six districts and remote effect counties in Tianjin city, and promise that there are no delivery conditions.
5. To implement the system of business personnel responsible, to provide on-site services to users, and to ensure timely, accurate and safe delivery to the sole location designated by the purchaser in accordance with the requirements of the contract.
6. After the product arrives at the designated place, cooperate with the customer to do the inspection and acceptance work.
7. The after-sales service personnel regularly visit the customers, grasp the use of the products at any time, and exchange the defective and defective products found by the customers in a timely manner, which will not affect the normal use of the customers.
Service purpose.
Unswervingly insist, prompt, safe, accurate quality policy, excellent operation, high efficiency service, always achieve zero complaints.
The company adhere to people-oriented, pay attention to improve the quality of staff, to create an excellent workforce.
And has a sound management system, including the company assessment system; customer service department post responsibility system and assessment standards; distribution personnel post responsibility system and so on.
Wholeheartedly for customers, excellent service, sophisticated business.
For major customers and customers with needs, we have offered to provide regular distribution services. Customers are very satisfied with our work. In order to facilitate the daily distribution work, we have created a merchant information management system and set up electronic documents by type.
Continuously replenish and provide complete information to customers.
Regular return visits to merchants, soliciting advice, constantly improving the quality of service, treat customers in good faith, and provide them with effective services and assistance.
Do not belong to our scope of service, we also give active assistance, reflect our professional services, service so far zero complaints.
Service objective:
Customer first, customer first, service first.
